Privacy Policy
Updated: september, 2022
Myozen recognizes the importance of confidentiality and the sensitivity of your personal information. Respecting your privacy is of the utmost importance, and we are committed to implementing the necessary measures to ensure the protection and security of your data, in accordance with applicable laws and best practices in privacy.
COLLECTION OF PERSONAL INFORMATION
We collect your personal information directly from you, whether verbally or by filling out various forms, scheduling appointments, or even during online interactions. This includes, but is not limited to:
Your registration via forms, whether it is for signing up for our newsletter, buying gift certificates, requesting a chair massage quote, or asking for information.
Scheduling appointments, whether by phone or online, for treatment at one of our clinics.
Appointment scheduling, whether by phone or online, with an academic advisor to obtain details about our programs.
Any correspondence related to a job offer that you may send us.
These direct interactions are the primary source of collecting your personal information, and we are committed to handling them confidentially and securely.
USE OF YOUR PERSONAL INFORMATION
We use your personal data for various reasons, taking into account the specific needs of our clinics. Here is how your information will be used:
File processing: Your personal data is collected for the processing of clinical and administrative files, including appointment scheduling.
Various communication: We may contact you for various reasons, including informing you of current promotions, events affecting our clinic that may be important for you to know, important updates, appointment opportunities, job offers, and to respond to your questions or requests.
Client management: If you are a clinic client, your data is used to facilitate care planning, monitor service delivery, and ensure that your care experience is professional and productive.
We are committed to using your data in a transparent and secure manner, taking into account your needs as a client. Your personal information will not be used by third parties other than us. If you have any questions about the use of your personal data or if you wish to exercise your rights under data protection laws, please contact us using the contact details provided in the “Person Responsible for Access to Documents and Protection of Personal Information” section of this policy.
USE OF COOKIES
Connection cookies, commonly known as cookies, are small text files placed on your device (such as a computer, phone, or tablet) when you visit our website or use our online services. These cookies have several important functions:
Improving user experience: Cookies are used to make your experience on our website more efficient and personalized. They remember your preferences, settings, and previous actions, which means you do not have to enter them every time you visit our site.
Behavior analysis: Cookies allow us to collect data on how you use our website. This includes information such as the pages you visit, the duration of your visit, the services you view, etc. This data helps us understand how our site is used and how to improve it.
Targeted advertising: Cookies can be used to present you with relevant advertisements based on your interests. This allows advertisers to target their audience more precisely.
Security: Some cookies are essential for the security of our website. They help detect and prevent malicious activities, such as unauthorized login attempts.
Legal compliance: We are required to inform you about the use of cookies and to obtain your consent, if applicable, in compliance with data privacy laws.
It is important to note that cookies generally do not collect directly identifiable personal information, but rather information about how you interact with our site. However, if cookies are used to collect personal information, this will be clearly stated in our privacy policy, and you will have the opportunity to consent to their use.
DATA DISCLOSURE
We do not share customer information with third parties.
DATA SECURITY
The security of your personal data is our priority. We implement rigorous security measures to protect your information against unauthorized access, loss, disclosure, or alteration. Here’s how we ensure the security of your data:
Data Protection: We use technical, administrative, and physical security measures to protect your data. This includes the use of firewalls, data encryption, access controls, and strict security procedures.
Staff Training: Our staff is trained in data security and confidentiality protection. They understand the importance of protecting your information and follow strict security protocols.
Restricted Access: Access to your personal data is limited to personnel who need it to perform their professional duties.
Risk Management: We conduct risk assessments to identify and mitigate potential threats to data security.
Data Backup: We regularly back up your data to protect against data loss due to unforeseen incidents.
Data Breach Notification: In the event of a data breach, we will inform you in accordance with applicable laws and regulations.
We are committed to taking all necessary measures to ensure the security of your personal data. However, it is important to note that, while we implement rigorous security measures, no system is completely risk-free. If you have concerns about the security of your data or if you have any questions about our security practices, please contact us using the contact details provided in the “Person Responsible for Access to Documents and Protection of Personal Information” section of this policy.
YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION
When you provide us with personal data or when we collect it, you have certain rights under data protection laws. These rights are designed to protect your privacy and give you control over how your personal information is processed. Here is an overview of your rights:
Right of access: You have the right to obtain information about the personal data we hold about you and how it is processed. You can request a copy of your personal data.
Right to rectification: If your personal data is inaccurate or incomplete, you have the right to request its rectification or updating.
Right to erasure: You have the right to request the deletion of your personal data in certain circumstances, for example, when the data is no longer necessary for the purposes for which it was collected.
Right to object: You have the right to object to the processing of your personal data for reasons related to your particular situation, unless we demonstrate compelling legitimate grounds for the processing.
Right to withdraw consent: If you have given your consent to the processing of your personal data, you have the right to withdraw it at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Right to lodge a complaint: If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the relevant data protection authority.
To exercise any of these rights or to obtain more information about your data protection rights, please contact us using the contact details provided in the “Person Responsible for Access to Documents and Protection of Personal Information” section of this policy. We will take all necessary measures to respond to your requests and protect your privacy rights.
DATA RETENTION PERIOD
As part of our activities, we collect and use certain information for various clinical follow-up and operational management purposes. The data retention period varies depending on the type of data and the specific needs of their use.
Clinic Client Data: Data collected from clients of our clinics is kept in accordance with the specific needs and requests of the clients.
Personal Data: Personal data, such as contact information and other personal information used for various follow-ups, appointments, purchases, or employment, is retained for as long as necessary to achieve the purposes for which it was collected and in accordance with applicable laws.
Data Destruction: Data that is no longer needed for clinical or administrative purposes is securely destroyed in accordance with our privacy policies and applicable laws.
Please note that we are committed to keeping your data secure and implementing appropriate protection measures to prevent unauthorized access to your information. If you have any questions about the retention period of clinical or personal data or if you wish to exercise your rights under data protection laws, please contact us using the contact details provided in the “Person Responsible for Access to Documents and Protection of Personal Information” section of this policy.
CONSENT
When you use our services or provide us with personal information, you consent to the collection, use, and processing of your personal data in accordance with the terms set out in this privacy policy.
Collection of personal data: We collect personal data when you interact with our services. This data may include, among other things, your name, address, email address, phone number, payment information, and other information that can identify you.
Use of personal data: Your personal data is used for the purposes for which it was collected. This may include providing our services, processing transactions, personalizing your experience, communicating with you, and other legitimate purposes in line with our activities.
Explicit consent: In some circumstances, we may ask for your explicit consent to collect and use sensitive data or for specific purposes, in accordance with the law. You will have the opportunity to give or withdraw this consent at any time.
Withdrawal of consent: You have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before your withdrawal. To withdraw your consent, please contact us using the contact details provided in the “Person Responsible for Access to Documents and Protection of Personal Information” section of this policy.
Consequences of withdrawing consent: Please note that withdrawing consent for certain activities of personal data processing may result in limitations on the use of our services or specific features.
Your consent is valuable to us, and we are committed to respecting your privacy choices. If you have any questions or concerns about consent or how your personal data is processed, please contact us using the contact details provided in the “Person Responsible for Access to Documents and Protection of Personal Information” section of this policy.
PERSON RESPONSIBLE FOR ACCESS TO DOCUMENTS AND PROTECTION OF PERSONAL INFORMATION
The person responsible for the collection and processing of personal data within our organization plays an essential role in protecting your data. Their responsibilities include, but are not limited to:
Ensuring that all activities related to the collection and processing of personal data comply with applicable laws and regulations, including the Private Sector Privacy Act in Quebec.
Managing requests for access to personal data, rectification, deletion, or other rights of individuals in accordance with applicable regulations.
Overseeing data security and implementing appropriate security measures to protect your personal information against risks.
Collaborating with internal and external stakeholders to ensure effective management of personal data and privacy protection.
Providing information and guidance to organization employees on best practices for data protection.
For any questions, concerns, or requests regarding the collection and processing of your personal data, please contact our responsible person:
Karine Meyer
4008 Grande Allée,
Saint-Hubert, QC J4T 2W3
